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IntroductionMBA/NSW sees the importance of privacy to the organisation, its customers and other stakeholders. As such MBA/NSW is committed to protecting the privacy of the personal information that we hold. This is part of our organisation's:(a) Legal obligations under the Privacy Act 1988(b) Ethical and business obligations(c) Service to youMBA/NSW places high priority on effectively dealing with any complaints about privacy that you may have.Overriding principlesAt all times the conduct under this policy will be governed by the following principles:(a) All complaints will be treated seriously(b) All complaints will be dealt with promptly(c) All complaints will be dealt with in a confidential manner(d) Any privacy complaints will not effect your existing obligations or the commercial arrangements that exist between this organisation and you.Who may complain under this policy?If you have provided us with personal information you may make a complaint, have it investigated and dealt with under this policy.What is a privacy complaint?A privacy complaint relates to any concern or dispute that you have with our privacy practices as it relates to your personal information. This could include matters such as:(a) How personal information is collected(b) How personal information is stored(c) How this information is used or disclosed(d) How access is provided(e) How accurate the information is that we holdWhat do I do if I have a complaint about privacy practices?MBA/NSW resolves grievances at the local level if possible. If you have a complaint about privacy please contact the Privacy Officer.All complaints will be logged on a database / complaints register.You may complain orally or in writing to:Privacy OfficerMaster Builders Association of New South WalesPrivate Bag 9BROADWAY NSW 2007Usually your contact with MBA/NSW will be the appropriate person to discuss or resolve your complaint, however, if your privacy complaint is not resolved the matter will then be referred to the Privacy Officer, and then if necessary, the Executive Director.Grievance ProcedureThe goal of this policy is to achieve an effective resolution of your complaint within the reasonable timeframe.Once the complaint has been made, the point of contact can then resolve the matter in a number of ways:1. Request further information and investigation: your initial contact may request further information from you. You should be prepared to give as many details as possible including details of any relevant dates and documentation. This will enable the contact to investigate the complaint and determine an appropriate and useful solution. All details provided will be kept confidential.A complaint will be investigated. MBA/NSW will try to do so as soon as possible. It may be necessary to contact others in order to proceed with the investigation.2. Discuss Options: We will discuss options for resolution and if you have suggestions about how the matter might be resolved you should discuss these with your contact. The contact could also suggest other solutions or give examples of how the personal information can be revised or stored in a different way.3. Refer to Executive Director: If your complaint is not resolved at the local level or with the Privacy Officer, it will be referred to the Executive Director. The Executive Director would be provided with the history and may discuss the complaint with the employees, or other parties that are involved.4. Resolution: You will be informed of the outcome and the reasons for the decision. If this does not resolve the complaint, the matter will be referred to a mutually agreed intermediary.5. If after the above steps have been followed you are still dissatisfied with the outcome you may refer the complaint to the Office of the Federal Privacy Commissioner.RecordsMBA/NSW will keep a record of your complaint and the outcome.Anonymous ComplaintsMBA/NSW is unable to deal with anonymous complaints as we are unable to investigate properly and follow-up such complaints.However, in the event that an anonymous complaint is received, MBA/NSW will note the issues raised and try to resolve them appropriately.InformationFor any further information about this policy please contact Privacy Officer at firstname.lastname@example.org orPrivacy OfficerMaster Builders Association of New South WalesPrivate Bag 9BROADWAY NSW 2007
02 8586 3555